How to remove Prometey ransomware

About this ransomware

Prometey ransomware may bring about serious damage to your system and leave your data encrypted. Due to its damaging nature, it’s highly dangerous to catch the infection. Not all files are encrypted, as the ransomware looks for specific files. Ransomware targets files that are likely to be essential to victims. You won’t be able to open files so easily, you will have to decrypt them using a specialized key, which is in the hands of the people responsible for your file encryption. There is some good news because the ransomware may be cracked by people specializing in malicious software, and a free decryption application may be released. If you do not have backup for your files and don’t intend to give into the hackers’ requests, that free decryption program might be your best option.

Among the files that have been encrypted or on your desktop, you will find a ransom note. The note will explain what happened to your files and how you may get them back. It isn’t exactly recommended to pay for a decryptor. It wouldn’t surprise us if cyber crooks just take your money without you getting anything. We have no doubt your money would go towards future malware. A wiser investment would be backup. If you have made backup, simply erase Prometey ransomware and proceed to file recovery.

You quite possibly opened a contaminated email attachment, or downloaded something malicious, and that is how it got into your device. Spam emails and fake updates are one of the most widely used methods, which is why we’re certain you acquired the ransomware via them.

Ransomware distribution ways

It is quite possible that you installed a bogus update or opened a spam email attachment, and that’s how the ransomware got in. We recommend you be more cautious with spam emails if email was how the infection got into your computer. Do not blindly open every single attachment that lands in your inbox, you first need to ensure it’s safe. It’s also pretty common to see crooks pretending to be from legitimate companies, as a well-known company names would make users less suspicious. You might get an email with the sender claiming to be from Amazon, notifying you that your account has been showing signs of questionable behavior. Whoever the sender claims to be, you shouldn’t have a hard time double-checking that. Compare the sender’s email address with the ones the company actually uses, and if you find no records of the address used by anyone legitimate, do not open the attachment. You might also want to scan the added file with some kind of malicious software scanner.

The ransomware might have also used false updates to get in. The bogus update offers could pop up when you visit websites with suspicious reputation. Frequently, the fake update notifications may appear in banner or ad form. Although people who are familiar with how updates work will never fall for it as they seem very false. You should never use ads as download sources, because you’re you are risking your computer for no reason. When your application needs an update, either the application in question will alert you, or it will automatically update.

What does ransomware do

While you have probably already realized this, but your files aren’t openable. Soon after you opened the malicious file, the ransomware started the encryption process, likely without you noticing. You ought to see that a file extension has been attached to all affected files. Because a strong encryption algorithm was used, encrypted files won’t be openable so easily. Information about file recovery will be provided in the ransom note. Ordinarily, ransom notes follow the same design, they initially say your files have been encrypted, ask for that you pay and then threaten to eliminate files for good if you do not pay. While crooks may be correct in saying that file decryption without a decryptor is not possible, giving into the demands is not suggested. Realistically, how likely is it that the people who locked your files in the first place, will feel obligated to restore your files, even after a payment is made. The same criminals could target you again because in their belief if you’ve paid once, you may pay again.

There is a possibility that you could have uploaded at least some of your files somewhere, so try to recall if that could be the case. Alternatively you can backup your encrypted files and hope a malware researcher creates a free decryption utility, which occasionally happens. Remove Prometey ransomware as soon as possible, no matter what you decide to do.

No matter if you can restore files this time, from this moment on, you must routinely back up your files. It is not unlikely that you will end up in the same situation again, so if you don’t want to risk losing your files again, backing up your files is essential. In order to keep your files secure, you’ll need to purchase backup, and there are a couple of options available, some more pricey than others.

Ways to eliminate Prometey ransomware

If you had to look for guidelines, manual elimination is not a great idea. To erase the malware you’ll need to use anti-malware program, unless you are willing to risk doing harm to your system. If you can’t launch the anti-malware program, reboot your device in Safe Mode. Scan your system, and when it’s identified, uninstall Prometey ransomware. Getting rid of the ransomware won’t recover files, however.

Download Removal Toolto remove Prometey ransomware

* WiperSoft scanner, published on this site, is intended to be used only as a detection tool. More info on WiperSoft. To use the removal functionality, you will need to purchase the full version of WiperSoft. If you wish to uninstall WiperSoft, click here.


Learn how to remove Prometey ransomware from your computer

Step 1. Remove Prometey ransomware using Safe Mode with Networking

1.1) Reboot your computer with Safe Mode with Networking.

Windows 7/Vista/XP
1. Start → Shutdown → Restart → OK. 2. When the restart occurs, press F8. Keep pressing until you see the Advanced Boot Options window appear. winxp-safemode How to remove Prometey ransomware 3. Pick Safe Mode with Networking.
Windows 8/10
1. On the Windows login screen, press the Power button. Press and hold the Shift key. Click Restart. 2. Troubleshoot → Advanced options → Startup Settings → Restart. win10-safemode How to remove Prometey ransomware 3. Select Enable Safe Mode with Networking.

1.2) Remove Prometey ransomware.

Once the computer is launched in Safe Mode, open your browser and download anti-malware software of your preference. Scan your computer so that the anti-malware can locate the malicious files. Allow it to delete them. If you are unable to access Safe Mode with Networking, proceed to the instructions below.

Step 2. Remove Prometey ransomware using System Restore

2.1) Reboot your computer with Safe Mode with Command Prompt.

Windows 7/Vista/XP
1. Start → Shutdown → Restart → OK. 2. When the restart occurs, press F8. Keep pressing until you see the Advanced Boot Options window appear. winxp-safemode How to remove Prometey ransomware 3. Pick Safe Mode with Command Prompt.
Windows 8/10
1. On the Windows login screen, press the Power button. Press and hold the Shift key. Click Restart. 2. Troubleshoot → Advanced options → Startup Settings → Restart. win10-safemode2 How to remove Prometey ransomware 3. Select Enable Safe Mode with Command Prompt.

2.2) Restore system files and settings.

1. Enter cd restore when the Command Prompt window appears. Press Enter. 2. Type rstrui.exe and press Enter. 3. When the System Restore Window pop-ups, click Next. 4. Select the restore point and click Next. windows-system-restore How to remove Prometey ransomware 5. Click Yes on the warning window that appears. When the system restore is complete, it is recommended that you obtain anti-malware software and scan your computer for the ransomware just to be sure that it is gone.

Step 3. Recover your data

If the ransomware has encrypted your files and you did not have backup prior to the infection, some of the below provided methods might be able to help you recover them.

3.1) Using Data Recovery Pro to recover files

  1. Download the program from a reliable source and install it.
  2. Run the program and scan your computer for recoverable files. datarecoverypro How to remove Prometey ransomware
  3. Restore them.

3.2) Restore files via Windows Previous Versions feature

If you had System Restore feature enabled on your system, you should be able to recover the files via Windows Previous Versions feature.
  1. Right-click on an encrypted file that you want to restore.
  2. Properties → Previous Versions Windows-previous-version How to remove Prometey ransomware
  3. Select the version of the file you want to recover and click Restore.

3.3) Shadow Explorer to decrypt files

Your operating system automatically creates shadow copies of your files in case of a crash but some ransomware manages to delete them. Nevertheless, it is still worth a try.
  1. Download Shadow Explorer. Preferably from the official website (http://shadowexplorer.com/), install and open the program.
  2. On the top left corner there will be a drop menu. Search for the disk that contains the encrypted files. shadow-explorer How to remove Prometey ransomware
  3. If you do find some folders, right-click on them and select Export.

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